Frequently Asked Questions
What hours do you operate?
We are flexible and have no set hours. Please contact us to discuss your requirements.
What areas do you cover?
We cover Chester and the surrounding areas including Saltney, Lache, Boughton, Hoole, Upton, Christleton, Littleton, Rowton, Tarvin, Great Barrow, Broughton, Waverton, Kelsall, Handbridge, Vicars Cross, Mickle Trafford, Saughall, Helsby, Elton and Ellesmere Port.
What animals do you look after?
We are experienced in looking after horses, dogs, cats, Chickens, guinea-pigs, rabbits, gerbills, hamsters and fish.
Are you insured?
Yes we are fully insured by specialist pet care insurance agency Cliverton.
Do you have first aid training?
Yes we have both completed a Dog First Aid training course.
View certificate (Carolyn).
View certificate (Emma).
What training and qualifications do you have?
We both have a Diploma in Dog Training and a Diploma in Canine Behavioural Physcology as well as many years experience caring for animals.
How do you transport our pets?
We have small vans that are fitted with lockable dog cages and space for cat crates. The van has ventilation to ensure your pets travel in comfort. We also carry pet ramps to help the smaller or less able dog get in and out and a first aid kit incase of emergencies.
How many dogs are walked at any one time?
We are insured to walk up to 6 dogs at a time or we can walk one on one if required.
Do you walk dogs off lead?
Yes, providing you have given us written consent and there is a safe place to do so.
What do you do in case of an emergency?
In the unlikely event of an emergency, we will call and notify you immediately. In our initial consultation, we ensure we have all your emergency contact details. If veterinary assistance is needed, we will take your pet to your named vet or, depending on the circumstances, to the nearest possible one. We carry pet first aid kits on board incase of emergencies.
Does my dog need to wear an ID tag?
Yes by law a dog must wear a tag bearing its owner's name and address whenever it is in a public place. We also have our own collars which we use with our telephone number on.
What payment methods do you accept?
Payment can be made by cash or cheque payable to 'All Creatures Great and Small' or via Bank Transfer.
What do I need to provide for my dogs stay?
Just provide your dogs usual food and treats. We have plenty of bowls, leads and comfy baskets although you may wish to provide a blanket so your dog has a familiar scent to help them settle in.
Where will my dog sleep during his stay?
Your dog will sleep in the kitchen along with our own dogs where he will have a choice of comfy baskets.
What if my dog does not settle during his stay?
We normally find dogs settle in quickly once they've had a good walk and lots of fuss but it's a good idea to have a trial night before booking a long stay. We can also provide updates during their stay.
Please contact us if you have any further questions.